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Shipping policy

(The terms listed below form part of our full Terms & Conditions for Online Sales. To view our full terms and conditions for the use of our website and online sales click here. To see our privacy policy click here.)

 

DELIVERY & SHIPPING

  • 7.1. We use Royal Mail to deliver our physical products.
  • 7.2. If you order our products from outside the UK:
    • 7.2.1. you need to be satisfied that there are no restrictions on those products in your country;
    • 7.2.2. In any event your order may be to import duties and taxes which are applied when the delivery reaches that destination, please note that we have no control over these charges and we cannot predict their amount;
    • 7.2.3. you will be responsible for payment of any such import duties and taxes, please contact your local customs office for further information before placing your order; and
    • 7.2.4. you must comply with all applicable laws and regulations of the country for which the Goods are destined, we will not be liable or responsible if you break any such law.
  • 7.3. When we will provide the products:
    • 7.3.1. If the products are goods, we will contact you with an estimated delivery date.
    • 7.3.2. If the products are one-off services, we will begin the services on the date set out in the order.
    • 7.3.3. If the product is a one-off purchase of digital content, we will make the digital content available for download by you as soon as we accept your order.
    • 7.3.4. If the products are ongoing services or a subscription to receive goods or digital content: We will supply the services, goods or digital content to you until either the services are completed or the subscription expires (if applicable) or you end the contract as described in Clause 4 or we end the contract as described in Clause 7.5.2.
  • 7.4. If something happens which:
    • 7.4.1. is outside of our control; and
    • 7.4.2. affects the estimated date of delivery;
    • we will let you have a revised estimated date for delivery of the products.
  • 7.5. Delivery of the products will take place when we deliver them to the address that you gave to us.
  • 7.6. Unless you and we agree otherwise, if we cannot deliver your products within 30 days, we will:
    • 7.6.1. let you know;
    • 7.6.2. cancel your order; and
    • 7.6.3. give you a refund.
  • 7.7. If nobody is available to take delivery, please contact us using the contact details in Clause 2.
  • 7.8. As a guide, we suggest you allow a period of two to four weeks for delivery but we cannot guarantee a particular time as actual delivery to international destinations is subject to factors like customs which are outside our control.
  • 7.9. You are responsible for the products when delivery has taken place. In other words, the risk in the products passes to you when you take possession of the products.

 

8. PAYMENT

  • 8.1. We accept the following methods of payment: Visa, Visa debit, Mastercard, Maestro, American Express, Discover and PayPal.
  • 8.2. We will do all that we reasonably can to ensure that all of the information you give us when paying for the products is secure by using an encrypted secure payment mechanism. However, in the absence of negligence on our part we will not be legally responsible to you for any loss that you may suffer if a third party gains unauthorised access to any information that you give us.
  • 8.3. Your credit card or debit card will be charged in full, then the products will be dispatched.
  • 8.4. All payments by credit card or debit card need to be authorised by the relevant card issuer. We may also need to use extra security steps.
  • 8.5. If your payment is not received by us and you have already received the products, you:
    • 8.5.1. must pay for such products within 10 days; or
    • 8.5.2. if it is possible to do so, must return them to us as soon as possible in the same condition that you received the products in.
  • 8.6. Where you are acting as a consumer, nothing in this clause affects your legal rights to cancel the contract during the ‘cooling off’ period under Clauses 4 and 6.
  • 8.7. The price of the products:
    • 8.7.1. is in pounds sterling (£)(GBP);
    • 8.7.2. includes VAT at the applicable rate; and
    • 8.7.3. does not include the cost of delivering the products (which will be as set out on the Site).

 

9. NATURE OF THE PRODUCTS

  • 9.1. You have certain statutory rights, for example, the products:
    • 9.1.1. are of satisfactory quality;
    • 9.1.2. are fit for purpose;
    • 9.1.3. match the description, sample or model.
  • 9.2. We must provide you with products that comply with your legal rights. If however you are buying the products from outside the UK we cannot confirm that the products comply with the laws, regulations or standards outside the UK.
  • 9.3. While we try to make sure that the colours of our products are displayed accurately on the Site your product may vary slightly from those images.
  • 9.4. If we can’t supply certain products we may need to substitute them with alternative products of equal or better standard and value. In this case:
    • 9.4.1. we will let you know if we intend to do this but this may not always be possible; and
    • 9.4.2. you can refuse to accept such substitutes, in which case we will offer you a refund or a replacement and let you know how long such an offer remains open for.
  • 9.5. If you are not satisfied with your product and wish to return it you may do for a period of up to two months from the date of purchase. Any such products must be returned at your cost in the same condition as such product was received. Refunds will be made within 14-28 days to the credit or debit card that was used to make the purchase. If the purchasing card has expired in the meantime, you will need to supply us with the updated details in order for us to process your refund and this may have an impact on timing. This right to return undamaged products does not apply to digital products.

 

(The terms listed above form part of our full Terms & Conditions for Online Sales. To view our full terms and conditions for the use of our website and online sales click here. To see our privacy policy click here.)