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Refund policy

(The terms listed below form part of our full Terms & Conditions for Online Sales. To view our full terms and conditions for the use of our website and online sales click here. To see our privacy policy click here.)

4. CONSUMER’S RIGHT TO CANCEL THIS CONTRACT

  • 4.1. Where you purchase products from the Site as a consumer, you have the right to cancel this contract within 14 days without giving any reason.
  • 4.2. The cancellation period will expire after 14 days from the day you place your order.
  • 4.3. To exercise the right to cancel, you must inform us of your decision to cancel this contract by a clear statement sent by email to info@camilita.com. You can use the model cancellation form set out in the box below, but it is not obligatory.

Cancellation form

To  Vision for Destiny Limited:

I/We [*] hereby give notice that I/We [*] cancel my/our [*] contract of sale of the following goods [*]/the supply of the following service [*],

Ordered on [*]/received on [*],

Name of consumer(s),

Address of consumer(s),

Signature of consumer(s) (only if this form is notified on paper),

Date

[*] Delete as appropriate

 
  • 4.4. To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.
  • 4.5. Your right as a consumer to change your mind does not apply in respect of:
    • 4.5.1. digital products after you have started to download or stream these;
    • 4.5.2. services, once these have been completed, even if the cancellation period is still running;
    • 4.5.3. any part of a group or series of services where that part takes place during the cancellation period (although the right to change your mind will apply in respect of any part of that group or series of services that has not already taken place during the cancellation period);
    • 4.5.4. sealed audio or sealed video recordings or sealed computer software, once these products are unsealed after you receive them; and
    • 4.5.5. any products which become mixed inseparably with other items after their delivery.

 

5. CANCELLATION OF SERVICES

  • 5.1. Where the product that you order via the site is services organised by us, then the following cancellation provisions will apply:
    • 5.1.1. If you cancel more than 120 days before the date of commencement of the services then you will be entitled to a 75% refund;
    • 5.1.2. If you cancel between 90 days and 120 days before the date of commencement of the services then you will be entitled to a 50% refund;
    • 5.1.3. If you cancel between 60 days and less than 90 days before the date of commencement of the services then you will be entitled to a 25% refund;
    • 5.1.4. If you cancel between 30 days and less than 60 days before the date of commencement of the service then you will be entitled to a 10% refund;
    • 5.1.5. If you cancel less than 30 days before the commencement of the services then you will not be entitled to a refund and you will be required to pay the full amount due from you, unless you are a consumer and you change your mind in accordance with clause 4 above.
  • 5.2. If you choose to cancel after performance of any part of the services has commenced then unless clause 4.5.3 applies you are not entitled to any refund.
  • 5.3. You may defer performance of services provided that you give us at least 14 days’ notice from the date of your order. Please note that you will only be able to defer performance of the services once. Where you choose to defer the services then a charge of £49 plus VAT plus any difference in price and other charges that may apply will be payable by you.

 

6. EFFECTS OF CANCELLATION

  • 6.1. This clause 6 applies if you have exercised your right, as a consumer, to cancel the contract under clause 4 above.
  • 6.2. If you cancel this contract, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us).
  • 6.3. We may make a deduction from the reimbursement for loss in value of any products supplied, if the loss is the result of unnecessary handling by you.
  • 6.4. We will make the reimbursement without undue delay, and not later than:
    • 6.4.1. 14 days after the day we received back from you any products supplied; or
    • 6.4.2. (if earlier) 14 days after the day you provide evidence that you have returned the products; or
    • 6.4.3. if there were no products supplied, 14 days after the day on which we are informed about your decision to cancel this contract.
  • 6.5. We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement.
  • 6.6. If you have received products:
    • 6.6.1. you shall send back the products to us without undue delay and in any event not later than 14 days from the day on which you communicate your cancellation from this contract to us. The deadline is met if you send back the products before the period of 14 days has expired.
    • 6.6.2. you will have to bear the direct cost of returning the products.
    • 6.6.3. you are only liable for any diminished value of the products resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the products.

 

9. NATURE OF THE PRODUCTS

  • 9.1. You have certain statutory rights, for example, the products:
    • 9.1.1. are of satisfactory quality;
    • 9.1.2. are fit for purpose;
    • 9.1.3. match the description, sample or model.
  • 9.2. We must provide you with products that comply with your legal rights. If however you are buying the products from outside the UK we cannot confirm that the products comply with the laws, regulations or standards outside the UK.
  • 9.3. While we try to make sure that the colours of our products are displayed accurately on the Site your product may vary slightly from those images.
  • 9.4. If we can’t supply certain products we may need to substitute them with alternative products of equal or better standard and value. In this case:
    • 9.4.1. we will let you know if we intend to do this but this may not always be possible; and
    • 9.4.2. you can refuse to accept such substitutes, in which case we will offer you a refund or a replacement and let you know how long such an offer remains open for.
  • 9.5. If you are not satisfied with your product and wish to return it you may do for a period of up to two months from the date of purchase. Any such products must be returned at your cost in the same condition as such product was received. Refunds will be made within 14-28 days to the credit or debit card that was used to make the purchase. If the purchasing card has expired in the meantime, you will need to supply us with the updated details in order for us to process your refund and this may have an impact on timing. This right to return undamaged products does not apply to digital products.

 

(The terms listed above form part of our full Terms & Conditions for Online Sales. To view our full terms and conditions for the use of our website and online sales click here. To see our privacy policy click here.)